Contact Us
Whether you have spotted an outdated offer, want clarification on how a promotion works, or simply have feedback on how we cover sweepstakes casinos, we would like to hear from it. This page explains the best way to reach patsymuseum.com, what we can help with, and what falls outside what an independent review site can answer.
What we can help with
Sweepstakes Casinos is an independent research and comparison resource. We cover new sweepstakes casinos and social casino platforms available to players in the US, including the sites listed on this page such as Crown Coins, Spinblitz, Lone Star and others in our rankings. Reach out if you want to:
- Report an error in a review, rating or listed offer on patsymuseum.com
- Flag a welcome bonus, coin package or promotion that has changed or expired
- Ask how our editorial ratings and rankings are put together
- Suggest a new sweepstakes casino for us to research and potentially cover
- Give general feedback on the site's content, layout or usefulness
What we cannot help with
We do not operate any of the sweepstakes casinos featured on this site, and we cannot access, manage or troubleshoot player accounts. If your question relates to a specific platform rather than to our content, we are not the right contact. Instead:
- Account issues, deposits or purchases — Contact the operator's own customer support team directly through their site or app. They hold your account details and can act on them; we cannot.
- Sweepstakes Coins (SC) redemption or prize payout status — Only the operator can look into a pending redemption, since this depends on their identity verification and processing timelines, not on anything we control.
- Identity verification (KYC) requests — Government ID and proof-of-address checks are handled entirely by the individual casino, not by patsymuseum.com.
- Legal advice about your state — We can point you toward general information about how sweepstakes rules vary by state, but we are not able to confirm whether a specific site is permitted where you live. Check the operator's own terms and your state's current rules, since these change from time to time.
For general guidance on playing sensibly and where to find support tools, see our Responsible Gambling page. If you want to understand the legal basis for how this site operates and presents information, our Terms and Conditions page covers that in full.
Before you get in touch
A few quick checks often save time on both sides:
- If your question is about a specific offer — say, a welcome bonus or a Gold Coin package — check the operator's own promotions page first, since terms and eligible states can change without much notice.
- If you're unsure whether a site is available in your state, review its stated eligibility list directly on its site, as coverage varies by operator and by state law.
- If you're reporting an inaccuracy, include the name of the sweepstakes casino and the specific detail you believe is wrong (offer amount, rating, redemption threshold, etc.) so we can verify it quickly.
How we handle your message
Every message is read by a real person on our team. We aim to look at general feedback, correction reports and content questions in the order they arrive. Because we are a review and comparison site rather than a casino operator, we are not able to offer real-time support, and we cannot make promises about response times for issues that sit with a third-party operator rather than with us.
We do not ask for sensitive personal information — such as government ID, banking details or account passwords — through this contact channel, and you should never send these to us. That kind of verification belongs solely with the sweepstakes casino you are playing on, as part of their own identity checks before a prize redemption.
Learn more before you reach out
Many common questions are already answered elsewhere on patsymuseum.com. Our About Us page explains who we are, how we research operators, and how our editorial ratings are formed independently of any commercial relationship. If you're weighing up new sweepstakes casinos and want to understand how offers, Gold Coins and Sweepstakes Coins compare across providers, our reviews and rankings are the place to start rather than a support inbox.
We will always tell you plainly when something is outside our scope rather than leaving you without an answer. If in doubt, send your question anyway — pointing you in the right direction is part of what we're here for.